Customer Service Executive

Location London
Contact name: Lils Collingwood

Contact email: lilsc@albany-appointments.co.uk
Job ref: 3669
Published: about 1 month ago
Customer Service Executive (event management)! 

Are you ready to embark on an exciting journey in the world of global B2B events?
Keen to progress your customer service experience into an exciting role with international travel? Looking to kickstart your career in event management? Look no further!

Our client is a dynamic event organiser, known for producing highly respected and commercially successful conferences all over the world. They are seeking a passionate Customer Service Executive to join their vibrant team.

The Role:
As a Customer Service Executive, you'll be the frontline hero, ensuring their clients experience excellence at every turn. Your responsibilities will include:
 
  • Setting up events and platforms with precision and finesse.
  • Guiding delegates through the booking process with care and expertise.
  • Managing invoicing, credit control, and refunds for seamless transactions.
  • Providing end-to-end customer service, guaranteeing satisfaction.
  • Coordinating with on-site registration partners for flawless execution.
  • Processing visa applications and ensuring compliance with regulations.
  • Collaborating with tech and IT for continuous system enhancement.

What We're Looking For:
Essential:
  • Minimum 2 years' experience in customer service/administration.
  • Proficiency in Salesforce or Cvent, and Microsoft Office.
  • Exceptional attention to detail and multitasking abilities.
  • Strong affinity with digital systems and platforms.
Behavioural Competencies:
  • Customer-first approach, ability to thrive under pressure, proactive mindset.
  • A natural problem solver, team player and positive mindset
  • A willingness to travel / work late on occasion during event delivery periods.

Fantastic Benefits
  • Salary £30,000 plus up to 10% bonus
  • Global travel – expect to work on events across Europe, Asia and US!
  • Long weekends – Friday lunchtime finish!
  • Competitive and enticing benefits package.
  • Access to LinkedIn Learning for continuous personal development.
  • Hybrid working arrangements to ensure work-life balance.
  • Exciting opportunities for growth and innovation in a global environment.

Location: City of London (minimum 1 day a week in the office)
Job code: 3669

Ready to be part of something extraordinary? Apply now and take your career to new heights.